{"id":6697,"date":"2021-07-27T13:23:39","date_gmt":"2021-07-27T11:23:39","guid":{"rendered":"https:\/\/temp.wuk.ch\/?page_id=6697"},"modified":"2024-05-22T10:00:39","modified_gmt":"2024-05-22T08:00:39","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/www.tareno.lu\/fr\/reclamations\/","title":{"rendered":"Reclamations"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

Traitement des r\u00e9clamations<\/h2>\n

Une r\u00e9clamation peut \u00eatre adress\u00e9e par voie postale \u00e0 :<\/p>\n

Tareno (Luxembourg) S.A.
\nChief Compliance Officer
\n3, rue de la Poste
\nL-2346 Luxembourg
\nou par e-mail \u00e0 : complaints@tareno.lu<\/p>\n

Tareno (Luxembourg) S.A. traitera chaque r\u00e9clamation dans les plus brefs d\u00e9lais.<\/p>\n

Pour les cas simples, le r\u00e9clamant recevra une r\u00e9ponse end\u00e9ans 10 jours maximum, \u00e0 partir de la date de r\u00e9ception du courrier de r\u00e9clamation. Dans des cas plus complexes, un accus\u00e9 de r\u00e9ception sera envoy\u00e9 au r\u00e9clamant dans les dix jours. Dans tous les cas, Tareno (Luxembourg) S.A. apportera une r\u00e9ponse au r\u00e9clamant au plus tard dans le mois suivant la date de r\u00e9ception de la r\u00e9clamation. En cas d\u2019impossibilit\u00e9 de donner une r\u00e9ponse end\u00e9ans ce d\u00e9lai pr\u00e9cit\u00e9 d\u2019un mois, le r\u00e9clamant sera contact\u00e9 par Tareno (Luxembourg) S.A. pour lui expliquer les raisons du retard et la date estim\u00e9e de r\u00e9ponse.<\/p>\n

Si la r\u00e9ponse donn\u00e9e par Tareno (Luxembourg) S.A. ne satisfait pas le r\u00e9clamant, ce dernier a la possibilit\u00e9 de se mettre en relation avec la CSSF dans le cadre du traitement extrajudiciaire des r\u00e9clamations :<\/p>\n

Commission de Surveillance du Secteur Financier (CSSF)
\nD\u00e9partement Juridique CC
\n283, route d\u2019Arlon
\nL-2991 Luxembourg<\/p>\n

https:\/\/www.cssf.lu\/fr\/reclamations-clientele\/<\/a><\/p>\n

E-mail : reclamation@cssf.lu[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text] Traitement des r\u00e9clamations Une r\u00e9clamation peut \u00eatre adress\u00e9e par voie postale \u00e0 : Tareno (Luxembourg) S.A. Chief Compliance Officer 3, rue de la Poste L-2346 Luxembourg ou par e-mail \u00e0 : complaints@tareno.lu Tareno (Luxembourg) S.A. traitera chaque r\u00e9clamation dans les plus brefs d\u00e9lais. Pour les cas simples, le r\u00e9clamant recevra une r\u00e9ponse end\u00e9ans 10
 read more <\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"sidebar.php","meta":{"footnotes":""},"class_list":["post-6697","page","type-page","status-publish","hentry"],"yoast_head":"\nTareno (Luxembourg) S.A. | Reclamations<\/title>\n<meta name=\"description\" content=\"Sehen Sie die Richtlinien von Tareno (Luxembourg) S.A. ein, indem Sie auf die Links klicken: Privacy Policy, R\u00e9clamations, Protections des donn\u00e9es\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tareno.lu\/fr\/reclamations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tareno (Luxembourg) S.A. | Reclamations\" \/>\n<meta property=\"og:description\" content=\"Sehen Sie die 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